Help Centre

Help Informations

What kind of help do you need?

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Need Urgent Help or Support?

Concerned about the Impact of your Mental Wellbeing on University

If you have academic concerns (missing seminars / lectures, consider yourself at risk of failing your course or considering leaving or deferring University) please contact your Personal Tutor or Programme Leader directly. Progression Team - Faculty Progression Officers who can help guide you through academic processes and put you in touch with the correct services to solve your problems.

Tel: 0191 515 2600
Submit an enquiry via Compass

Emotional and Psychological Wellbeing

Your GP If you are not registered you can find your nearest GP by using thisNHS GP Finder.

University Counselling service
Tel: 0191 515 2933
Email: :

Samaritans - Confidential, non-judgemental emotional support for people experiencing feelings of distress or despair
Tell: 116 123 (24 hour helpline)

Mental Health Matters
Tel: 0800 013 0626 (5pm-9am 24 hours weekends & Bank Holidays)


Papyrus - A national UK charity dedicated to the prevention of young suicide. If you are a young person at risk of suicide or are worried about a young person at risk of suicide
Tel: HOPELINEUK 0800 068 41  (9:00 am to 12 am (midnight) everyday

Campaign Against Living Miserably(CALM) is the male suicide prevention charity.
Tel: 0800 585858 - free, confidential helpline. Every day 5pm-midnight

In a 'Mental Health' Crisis

If you have a mental health problem and are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service. If you are under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, you should follow this plan.

Crisis Resolution and Home Treatment Team Contact Number
Sunderland 0303 123 1145 or Freephone 0800 652 2867
South Tyneside 0303 123 1145 or Freephone 0800 652 2867
Gateshead 0191 814 8899 or Freephone 0800 652 2863
Newcastle 0191 814 8899 or Freephone 0800 652 2863
Northumberland 0303 123 1146
North Tyneside 0303 123 1146
Hartlepool 0800 0516 171
Teesside 0800 0516 171
County Durham 0800 0516 171
Darlington 0800 0516 171
York 0800 0516 171

In an emergency and in need of urgent support: Call 999 or 112